Privacy policy
Date of the last update of the privacy policy: 2023-08-08.
Scope and Application
We are committed to protecting the privacy of your personal information.
Our privacy policy describes how we collect, use and protect your personal information when you use our website.
By using our site, you agree to the terms of this privacy policy.
If you do not agree to this privacy policy, please do not use our website.
Changes to our Privacy Policy
Our privacy policy may change at any time without notice to you. If we do, we will notify you by posting a notice on our website to inform you of the changes.
If you continue to use our website after any such changes take effect, you will be deemed to have accepted those changes.
We encourage you to check the privacy policy regularly for any changes. The most current version of the privacy policy is available on our website and its effective date is indicated there.
The latest updates are effective as of the date indicated in the policy.
Collection of Personal Information
We collect personal information that you voluntarily provide to us when you register on our site, fill out a form, place an order, or communicate with us by e-mail or telephone.
In the case of information collected for the purpose of sending emails, collection will be in accordance with our email communications policy below.
We may also collect personal information about you from outside sources, with your consent or without your consent, if permitted by law. This personal information may include your first and last name, e-mail address, telephone number, mailing address, contact information, banking information, and any information you provide to us on a voluntary basis.
When you access our website, we may collect information about your use of our services in accordance with this policy. This information may include your IP address, the type of device and operating system you use to access our website, your browsing behavior on our website, including where and when you access our website, the features you use and the sections you visit.
Use of Personal Information
We only use personal information that is necessary to fulfill the purposes stated in this policy or otherwise disclosed at the time of collection.
We use your personal information to:
- Properly process your requests;
- identify you as a user of our services and allow you to access your account and our services
- allow you to make a purchase or order through our services;
- establish and maintain our business relationship with you
- communicate with you when you submit questions, comments or suggestions
- prevent errors and fraud;
- to provide you with information and materials that you request;
- to meet legal requirements.
We may also use the information we have collected to add personalized features to our services or to plan content more appropriately for you. We and our partners may also use your information to present you with content that may be of interest to you, to the extent permitted by applicable law.
In accordance with our email policy, we may use your personal information to send you promotional or informational emails about the activities or news of our website and its partners, always with a view to providing you with the best possible service.
Email Communications
Subscribers to Lofa's e-mail communications are merchants active on the Lofa site, consumers or citizens who have expressed their interest by sending us their e-mail through the website, by telephone or by e-mail.
We may use your e-mail address to send you information about our services, such as news, updates or promotions. If at any time you wish to unsubscribe and no longer receive emails from us, we include unsubscribe instructions at the end of each email.
Disclosure to Third Parties
We do not sell, trade or transfer your personal information to third parties without your explicit consent. However, this does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Cookies and Web Beacons
We use a feature of your browser called a cookie to recognize your computer. We may also use pixel tags. A cookie is a small data file that is written to your hard drive when you visit a website. A persistent cookie remains stored until it is deleted or until a predetermined expiration date. A transitory cookie remains in your computer's random access memory and disappears at the end of the session. A conversion pixel is a small piece of code embedded in our website that allows us to compile statistical data about the usage patterns of our site, such as how many clicks a particular link, ad, or area has received.
Some of the cookies we use collect information about your use of our website and allow us to improve the operation of our website, to see which pages are visited most often, and to determine the effectiveness of advertisements on our website. Other cookies make it easier for you to navigate the site by collecting, for example, the preferences you have selected and your location. We also use cookies and web beacons for marketing purposes (which allow us to display targeted ads based on your areas of interest, depending on your use of our website) and to perform market analysis and campaign effectiveness measurements. Data collected through cookies and web beacons may be used by Lofa Management, its service providers or partners in accordance with this policy.
When information is collected for statistical purposes, we may use Google Analytics. Google Analytics uses cookies to collect statistical data in aggregate form in order to analyze how users use our website. These cookies are used to store non-personally identifiable data. If you do not wish to provide information to Google Analytics, you can choose to disable the use of your data by using the Google Analytics Opt-out Browser Add-on.
For more information about Google Analytics and its privacy policy, please review their privacy policy.
If you set your browser to warn you before accepting cookies, you will receive a warning message for each cookie. You can disable or delete cookies by setting your browser to do so. However, if you disable or delete cookies, some portions of the features or website may not function properly.
Security
We keep the personal information collected in accordance with the policy only for as long as it is needed to fulfill the purposes for which it was collected or to comply with our legal or regulatory obligations. Once the purposes of collection have been fulfilled, Lofa Management destroys your personal information. If you have any questions about how long we keep your personal information, you may contact us at the coordinates indicated in the "Contact" section of this policy.
We maintain your file ourselves. In addition, we take and apply appropriate security measures to maintain the privacy or confidentiality of your information.
General information and how to exercise your rights
You have the right to know the purpose of the collection and processing of your personal information by Lofa Management, to know if this personal information is communicated to third parties and to access, update or correct this information. It is your responsibility to inform us of any significant changes to your personal information that may occur and to ensure that all personal information in your account is accurate, by making the relevant changes directly in your account where possible or by contacting us directly as required.
You may at any time withdraw your consent to the use and retention of your personal information by Lofa Management, request the deletion of your personal information or object to its processing by Lofa Management. In such a case, you may no longer be able to access, in whole or in part, our services or certain of their functionalities. We will communicate your personal information, when collected electronically, in a structured and commonly used technological format.
Contact
To exercise your rights as described above, or if you have any questions or comments regarding this policy, please contact us at the following email address paullortie@gestionlofa.com .
Lofa Management will respond to any access or rectification request promptly within 30 days from the date of receipt of a written request. In the event of a refusal to provide or correct information, Lofa Management will provide you with the reasons for its refusal and the sections of the applicable law that support its refusal, subject to the limitations of the law, and we will inform you of your recourse.
If Lofa Management refuses to rectify your Personal Information, we will allow you to make comments in writing to your file with respect to the Personal Information that was refused rectification. Lofa Management will also retain the personal information that has been the subject of an access or rectification request for as long as necessary to allow you to exhaust any recourse provided by law.
For more information on the protection of personal information on the Internet, we invite you to consult the websites of the Commission d'accès à l'information du Québec and the Office of the Privacy Commissioner of Canada.
Designated person responsible for personal information
For any confidentiality incident involving personal information that presents a risk of serious harm, we invite you to contact: Paul Lortie, paullortie@gestionlofa.com .
Hyperlinks
When you click on a link and leave the Lofa virtual space, the information exchanged from that moment on is no longer subject to Lofa's privacy policy, but to that of the private redirection site. We invite you, as a precaution, to read the privacy policy of the site in question.